Custom Market Research & Consulting

At Rockbridge we listen to our clients’ needs, and employ creative, effective methodologies that lead to actionable solutions.  Around here, “listening” is not a simple tag line.  It is at the core of what we do.


Small Business Success Index (SBSI)

Social media usage and the economy were the major topics of the third wave the Small Business Success Index conducted by Rockbridge on behalf of Network Solutions, LLC and the Center for Excellence in Service at the University of Maryland's Robert H. Smith School of Business. This index tracks the health of small businesses and sheds light on the keys to success.   Read the Press Release

NEW Video: Rockbridge's presentation at the GrowSmartBusiness conference


Statistic of the Week

"Consumer spending on spam filtering systems is $2.1 billion a year, much less than the value of waste from deleting spam." Find out more

National Technology Readiness Survey (NTRS)

According to the 2009 NTRS, the economic impact from time wasted deleting spam is estimated to be $21.6 billion a year, the same as in 2004. For more about the latest NTRS study, click here.

 

 
   Hot Topic
Net Promoter Score (NPS) Plus 2: The Extra Questions Needed to Truly Understand Customer Loyalty

   What's New?

Join us at the 2010 AMA Market Research Conference September 26-29, where we will be speaking and exhibiting on the latest trends in social media research techniques.

June 16, 2010:
Gina Woodall and Charles Colby spoke at an MRA webcast on social media research techniques. Click to get your copy of the presentation.

February 18, 2010:
Social media use by small businesses doubled in 2009

December 8, 2009:
Rockbridge Associates Segments the Digital Photographer Market for the Consumer Electronics Association (CEA)

Opinion Pond

Bringing social interaction to the survey medium

Customer Satisfaction & Loyalty | Customer Segmentation | New Product Development Research for Services
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